Mission Control Manager (Front Office Manager)

Job overview

The Mission Control Manager (Front Office Manager) role is onsite in Miami, FL. Compensation is not specified. The manager oversees YOTEL’s Mission Control desk and reports to the Director of Rooms. The role leads front desk operations and staff to support a positive guest experience from arrival through departure. It coordinates reservations, guest requests, issue resolution, and communication with other departments while maintaining hotel service and operating standards.

What you'll do

• Oversee daily front desk operations and supervise staff
• manage reservations and guest inquiries
• greet guests and address concerns
• coordinate guest cabin moves with Cabin Crew managers
• post retail charges and collect payments
• perform night audit duties when scheduled
• follow up on guest matters with other departments
• maintain local information and safety knowledge
• lead or cover shifts when senior managers are absent.

What we're looking for

Skills & competencies

front office manager

hotel operations

guest services

team supervision

reservations

guest relations

night audit

miami fl

yotel

mission control

Work arrangement

• Weekend coverage required

Why this role

Night audit duties are performed when scheduled; the manager may lead or cover shifts in the absence of Senior Mission Control Managers.

About the employer

YOTEL is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.