HR Operations Advisor

Job overview

The HR Operations Advisor is an onsite role based in Boca Raton, FL. Compensation is not specified for this position, which supports the HR Operations team at CSL Behring in delivering global biotherapeutic solutions. This role exists to serve as the first point of contact for employee and manager inquiries regarding HR policies and processes. The advisor provides accurate, timely solutions through various communication channels, ensuring operational excellence and high-quality customer service while maintaining data confidentiality and system accuracy.

What you'll do

• Process transactions in Workday
• handle high-volume inquiries via phone/chat
• adhere to SLAs and KPIs
• provide guidance on HR systems
• escalate complex issues
• maintain case management records
• identify process improvement opportunities.

What we're looking for

Skills & competencies

full-time

day shift

boca raton fl

hr operations

customer service

workday

case management

human resources

onsite

tier 1 support

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), life insurance, disability, tuition assistance, PTO.

Why this role

Tier 1 support role requiring proficiency in Workday and case management systems within a global biotherapeutics company.

About the employer

CSL Behring is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.