Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist — State Farm Agent Team Member role is onsite in Chicago, IL. Pay is $42,000–$60,000 per year. Maks Andronenkov's State Farm agency supports customers with insurance coverage and service in its community. The specialist maintains customer relationships through renewal outreach, account reviews, coverage updates, and service-focused communication. The role contributes to customer retention and office growth by identifying engagement opportunities and coordinating with the team.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

state farm agent

insurance

policy renewals

coverage options

customer outreach

$42,000–$60,000/year

chicago il

maks andronenkov

401(k) matching

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• performance-based bonus
• flexible schedule
• free food and snacks
• advancement opportunities
• paid time off
• training and development.

Why this role

Previous State Farm agency experience is required. The posting lists performance-based bonuses, flexible scheduling, paid time off, training and development, and advancement opportunities.

About the employer

Maks Andronenkov - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.