AI-Native Client Success Manager

Job overview

The AI-Native Client Success Manager is an onsite role in Tulsa, OK; compensation is not specified. The position supports ConsumerAffairs’ Reputation Management Team, which works to build and nurture long-term client relationships. The role helps clients achieve partnership goals and realize value through product adoption. By monitoring client health, addressing issues, and coordinating with internal teams, the manager supports customer retention and revenue protection.

What you'll do

• Build relationships with partner employees
• onboard partners and support product adoption
• monitor client health and mitigate churn risk
• create strategic plans
• analyze client data and share insights
• demonstrate product features
• hold regular client meetings
• improve engagement processes
• resolve client issues
• identify partnership expansion opportunities
• collaborate with sales, engineering, and senior management
• maintain data accuracy.

What we're looking for

Skills & competencies

client success manager

ai-native

client relationships

customer retention

product adoption

account management

customer service

tulsa ok

consumeraffairs

reputation management

client onboarding

data analysis

saas experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plan
• 401(k)
• life insurance
• paid time off and holidays
• family leave
• short- and long-term disability
• training and development.

Why this role

Account management or customer service background and industry knowledge are a plus but not required; SaaS experience is also a plus.

About the employer

ConsumerAffairs is hiring for this role. Industry: Web Search Portals and All Other Information Services. Sector: 51.