Remote Customer Service Representative

Job overview

The Remote Customer Service Representative role is fully remote, with work-from-home scope stated in the listing. Compensation is not specified. The role supports Sweetepicworld’s client engagement and service activities. As a primary client contact, the representative handles inquiries, supports insurance sales and benefits administration questions, and conducts outbound outreach. The work aims to improve client satisfaction, maintain accurate account records, and support engagement and retention.

What you'll do

• Serve as a client liaison through multiple communication channels
• handle inquiries about insurance sales, benefits administration, and accounts
• conduct outbound telemarketing to promote services and identify sales opportunities
• negotiate client terms and solutions
• process documentation and update records
• analyze client data
• and collaborate with marketing on engagement and retention strategies.

What we're looking for

Skills & competencies

customer service representative

remote

sweetepicworld

work from home

client support

insurance sales

benefits administration

outbound telemarketing

sales administration

client data

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule and work from home.

Why this role

Remote work with a flexible schedule; the listing highlights customer service, sales, and communication development.

About the employer

Sweetepicworld is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.