Guest Services Manager

Job overview

The Guest Services Manager role is onsite in Columbus, OH; compensation is not specified. The position supports hotel operations at Hilton Garden Inn Columbus Easton, with Newport Hospitality Group emphasizing guest experiences and team support. The manager oversees front desk and guest services as well as banquet setup and breakdown. By leading and developing associates, resolving guest concerns, and coordinating with other departments, the role helps maintain service standards and keep daily hotel operations on track.

What you'll do

• Oversee check-ins, check-outs, reservations, and front desk activities
• train, schedule, coach, and support front desk associates
• respond to guest requests and resolve concerns
• coordinate meeting and banquet room setup and breakdown
• work with Housekeeping, Maintenance, Sales, and Food & Beverage
• assist with operational needs as business demands.

What we're looking for

Skills & competencies

guest services manager

hilton garden inn columbus easton

columbus oh

onsite

full-time

hotel operations

front desk

guest experience

team leadership

banquet setup

department coordination

evening availability

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid time off
• 401(k)
• DailyPay
• team member hotel travel discounts
• career development and advancement opportunities.

Why this role

Evening and weekend availability is required; at least two years of hotel front office experience is required, with supervisory or leadership experience preferred.

About the employer

Hilton Garden Inn Columbus Easton is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.