Call Center Manager

Job overview

The Call Center Manager is a full-time, 100% in-person leadership role in Weatherford, TX. Compensation is not specified. Comfort Experts is a family-owned heating, air conditioning, plumbing, and electrical services company serving North Texas homeowners; this role leads its customer service department. The manager leads and develops customer service representatives and schedulers while overseeing call center operations, appointment scheduling, service coordination, and performance. The role exists to help customers receive prompt, helpful service and keep technician schedules organized and productive.

What you'll do

• Lead, coach, train, and support customer service representatives and scheduling staff
• conduct meetings, coaching sessions, and performance evaluations
• support hiring and onboarding
• oversee daily call center operations and call metrics
• coordinate staffing and phone coverage
• work with dispatchers, technicians, sales, and other departments
• handle escalated customer concerns
• answer calls when needed
• monitor appointment booking, customer satisfaction, call quality, and follow-up
• develop training and procedures
• share performance results with leadership.

What we're looking for

Skills & competencies

call center manager

weatherford tx

comfort experts

full-time

in-person

customer service

team leadership

call center operations

scheduling

employee coaching

appointment booking

hvac services

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation based on experience and responsibilities
• performance-based earning opportunities
• paid training and professional development
• employee benefits
• vacation and paid time off.

Why this role

Working leadership role that includes coaching staff, resolving customer issues, solving scheduling problems, and answering calls when the team needs support.

About the employer

Hobson Air Conditioning, Inc is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.