Customer Success Expert, Remote

Job overview

The Customer Success Expert role is fully remote; the posting identifies New York, NY, as the listing location. Compensation is $40–$80 per hour. YO AI Labs seeks operations professionals to improve workflows, data accuracy, reporting, and revenue operations across SaaS environments. The role configures CRM platforms and manages related revenue tools, then builds and improves sales and customer success workflows. It supports reliable connected-system data, operational problem-solving, documentation, and adoption of process improvements.

What you'll do

• Configure and manage CRM platforms such as Salesforce and HubSpot
• manage quoting, billing, ticketing, and project management tools
• build and optimize sales and customer success workflows
• maintain data accuracy and reporting across connected systems
• resolve operational or policy challenges
• create documentation, reports, and process guidelines
• support system adoption and operational improvements.

What we're looking for

Skills & competencies

customer success operations

remote

crm

salesforce

hubspot

revenue operations

workflow optimization

data accuracy

reporting

saas

yo ai labs

$40–$80/hour

Work arrangement

• Weekend coverage required

Why this role

Fully remote role requiring 4+ years of Sales, Revenue, or Customer Success Operations experience, hands-on CRM management, and experience with at least two revenue-related tools outside the CRM.

About the employer

YO AI Labs is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.