Front Desk and Collections Representative

Job overview

The Front Desk and Collections Representative role is onsite in Fitchburg, MA. Compensation is not specified. The position supports a law firm by welcoming clients and visitors and assisting attorneys and legal staff with front-desk, payment, and administrative tasks. The role helps maintain an organized office experience by managing calls and appointments, processing payments, following up on balances, and keeping client financial records accurate. Discretion and confidentiality are important when handling sensitive client information.

What you'll do

• Greet and direct clients and visitors
• answer and direct calls
• schedule appointments and maintain calendars
• collect payments, process transactions, and issue receipts
• follow up on outstanding balances and payment arrangements
• maintain payment records and update client accounts
• assist with filing, scanning, and data entry
• protect client confidentiality
• provide office support to attorneys and legal staff.

What we're looking for

Skills & competencies

front desk representative

collections

client service

payment processing

appointment scheduling

office administration

fitchburg ma

bonville & howard pc

confidential records

microsoft office

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• paid time off
• performance-based bonus.

Why this role

Customer service, collections, front-desk, or office administration experience is preferred; bilingual English/Spanish is a plus.

About the employer

BONVILLE & HOWARD PC is hiring for this role. Industry: Offices of Lawyers. Sector: 54.