Senior Customer Success Manager, HR Technology

Job overview

The Senior Customer Success Manager is remote, with the option to work from anywhere in the United States. Compensation is target total compensation of $110,000–$140,000, split between base and variable pay. Wonderlic develops science-based assessment tools and talent solutions to help organizations make employment decisions and support employee development. The role manages existing customer relationships to drive renewals, expansion, and revenue growth while helping clients realize value from Wonderlic’s products. It serves as a trusted advisor and customer advocate, aligning solutions with client goals and sharing feedback with internal product and sales teams.

What you'll do

• Identify renewal and expansion opportunities within existing accounts and work toward revenue targets
• build client relationships through strategic conversations aligned with business objectives
• serve as primary customer contact and represent customer needs internally
• conduct business reviews and develop action plans
• manage renewal and expansion opportunities through the sales cycle
• use customer health tools to identify and mitigate risks
• maintain product and market knowledge
• introduce products and features
• create customer feedback loops with product teams to address adoption barriers.

What we're looking for

Skills & competencies

senior customer success manager

hr technology

remote anywhere in the u.s.

four-day work week

saas

customer success

account management

renewals and expansion

revenue growth

$110,000-$140,000 ote

wonderlic

customer advocacy

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with matching
• paid new-parent leave
• generous paid time off
• paid company shutdown from December 24 to January 1.

Why this role

Four-day work week and work-from-anywhere-in-the-U.S. arrangement. Requires 5+ years of SaaS customer success or account management experience, ideally in HR technology, and a track record managing accounts, securing renewals, and driving revenue growth.

About the employer

Wonderlic is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.