Senior Administrator, Incident Management, ServiceNow
Employment type
Full-time
Work setting
On-site
Location
Fernandina Beach, FL
Schedule
Day shift
Posted
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Job overview
The Senior Administrator, Incident Management, ServiceNow role follows a hybrid work model and is listed in Fernandina Beach, FL; the description identifies Jacksonville, FL as the work location. Compensation is not specified. HCL Technologies supports major incident management in a global, 24x7x365 follow-the-sun service model. The role leads regional response to high-impact IT incidents, coordinating technical teams and stakeholders to restore services, limit disruption, and improve incident management processes and operational stability.
What you'll do
- Lead and coordinate resolution of high-severity IT incidents
- serve as the senior escalation point during US business hours
- ensure adherence to incident management processes and controls
- lead incident bridge calls
- communicate with senior leaders and stakeholders
- lead, mentor, and develop the regional team
- manage team performance and service delivery
- collaborate with global incident teams
- drive service improvement
- identify recurring issues with Problem Management teams
- support operational improvements and transformation initiatives
- participate in weekend on-call management escalation rotations.
What we're looking for
- Skills & competencies
- senior administratorincident managementservicenowhybridjacksonville flhcl technologiesmajor incident responseitilservice operationsteam leadershipglobal support24x7x365weekend on-call rotationmedical dental vision
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, pharmacy, life, accidental death and dismemberment, and disability insurance
- employee assistance program
- 401(k)
- 10 days of paid time off per year
- 10 paid holidays.
Why this role
The posting specifies participation in after-hours and weekend escalation rotations within a global 24x7x365 support model.
About the employer
HCL Technologies Limited is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1299.00
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Listing ID: e667a953-fc23-4ae9-a4cb-1f886013256a