Enterprise Platform Advisor — Public Sector

Job overview

The Enterprise Platform Advisor — Public Sector role is based onsite at Appian's headquarters in McLean, VA, with an expectation of four to five office days per week. The base salary range is $125,000–$225,000 per year. The role is part of Appian Customer Success, which works to deliver customer outcomes and business impact through its AI-powered process automation platform. The advisor helps enterprise customers align platform adoption and technical strategy with business goals. By guiding account roadmaps, addressing adoption and delivery risks, and advising executives on process improvement and technology, the role supports customer value and long-term growth.

What you'll do

• Shape customer account strategies and translate business goals into prioritized roadmaps
• lead platform adoption initiatives
• monitor account health and address business, program, implementation, and technical risks
• identify expansion opportunities and develop business value cases
• advise technical teams, business stakeholders, and executives
• recommend process improvements and technology solutions, including AI.

What we're looking for

Skills & competencies

enterprise platform advisor

public sector

mclean va

appian

customer success

enterprise platform

ai-powered process automation

account strategy

platform adoption

executive advisory

$125k–$225k/year

20% annual travel

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match, flexible time off, paid parental leave, medical, dental and vision plans, life and disability insurance, wellness programs, flexible spending accounts, health savings account contributions, learning and development resources, and other benefits that may vary by country.

Why this role

The posting describes the work as a Customer Success Manager role and requires a bachelor's degree and 10+ years of combined experience in technology, enterprise account strategy, or technical consulting. Travel averages 20% annually.

About the employer

Appian Corporation is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.