Collections Specialist

Job overview

The Collections Specialist role is listed as onsite in Buffalo, NY, and pays $20 per hour. The posting describes defi SOLUTIONS’ loan origination and servicing technology and managed servicing solutions for lenders. The role supports early-stage account recovery in a contact center.

What you'll do

• Answer customer questions about payments, due dates, payoff information, and account updates
• process ACH requests and provide payoff quotes
• assist with accounts 1–45 days past due
• discuss repayment options and payment arrangements
• review and document account information
• use skip-tracing tools
• and maintain professional, empathetic, compliant interactions while meeting contact-center quality, adherence, and efficiency expectations.

What we're looking for

Skills & competencies

collections specialist

account recovery

customer support

auto loan servicing

payment processing

ach requests

skip tracing

contact center

buffalo ny

defi solutions

$20/hr

paid training

tuition reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, up to four weeks of paid time off per year, tuition reimbursement, and a comprehensive benefits package from day one.

Why this role

The posting requires at least one year of high-volume call-center experience and demonstrated remote-work experience, while the listing identifies the role as onsite. Paid training, up to four weeks of PTO, tuition reimbursement, and comprehensive benefits from day one are listed.

About the employer

defi AUTO LLC is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.