Health Navigator

Job overview

The Health Navigator supports the Senior Care team by serving as a key resource for members as they transition home and navigate their healthcare needs. This role is remote, and compensation is not specified. BlueCross BlueShield of Tennessee is a leading health benefit plan company. This role exists to improve the member experience by providing guidance, answering questions, and helping members overcome barriers to care. The navigator ensures members understand discharge plans and have the support needed to manage their health successfully.

What you'll do

• Conduct educational telephone calls advising members of available benefits and programs.
• Reach out to members with identified gaps in care and offer assistance in locating providers.
• Manage system work queues and screen members for eligibility.
• Facilitate research and analysis of inquiries related to processes and designations.
• Work independently to manage multiple tasks and set priorities.

What we're looking for

Skills & competencies

full-time

day shift

remote

bcbst

health navigator

healthcare

customer service

senior care

member support

tennessee

Work arrangement

• Weekend coverage required

Why this role

Requires 2 years of experience in a customer service support role and knowledge of medical terminology.

About the employer

BlueCross BlueShield of Tennessee is hiring for this role. Industry: Home Health Care Services. Sector: 62.