Customer Service Representative — Auto Body Shop

Job overview

The Customer Service Representative — Auto Body Shop role is onsite in Indianapolis, IN. Compensation is not specified. The representative serves as a liaison between customers and the operations team at Reynold’s Body Shop. The role supports a timely, professional customer experience by handling calls and walk-ins, organizing customer information and files, coordinating towing and rental arrangements, and communicating with estimators. It also helps keep front-office operations organized and customer-ready.

What you'll do

• Greet customers by phone and in person, answer questions, route messages, collect customer and insurance information, and notify estimators when customers are waiting.
• Coordinate tows and rental-car arrangements, organize customer files and documents, collect payments when vehicles are ready, maintain the front office and company calendar, and order office supplies.

What we're looking for

Skills & competencies

customer service representative

auto body shop

customer support

phone calls

front office

customer files

tow coordination

rental coordination

indianapolis in

reynold's body shop

Work arrangement

• Weekend coverage required

Why this role

High school diploma, GED, or equivalent work experience required; one year of related experience required. Automotive industry experience is desired but not required.

About the employer

Reynold's Body Shop is hiring for this role. Industry: Automotive Body, Paint, and Interior Repair and Maintenance. Sector: 81.