Visitor Services Coordinator

Job overview

The Visitor Services Coordinator works onsite in Cincinnati, OH, on a 35-hour-per-week schedule, Tuesday through Saturday from 9 a.m. to 5 p.m.; evening or Sunday coverage may also be needed. Annual salary is $40,000–$44,000. The role supports the Cincinnati Art Museum’s Visitor Services department and its goal of providing a gracious, enriching visitor experience. The coordinator keeps frontline museum operations organized and connects Visitor Services with Membership and other departments. By managing staff coverage, communications, ticketing processes, and service standards, the role helps visitors and volunteers receive timely support across museum activities.

What you'll do

• Manage lobby operations, staff schedules, break coverage, and event coverage
• implement Visitor Services policies and standards
• maintain training documents and staff communications
• coordinate ticketing for events and programs
• support visitor data collection
• monitor expenses and staffing needs
• liaise with Membership and other departments
• supervise, hire, train, and evaluate Visitor Services staff.

What we're looking for

Skills & competencies

visitor services coordinator

museum visitor experience

frontline operations

customer service

ticketing

membership support

staff scheduling

cincinnati art museum

cincinnati oh

onsite

tuesday-saturday

$40k-$44k/year

Work arrangement

• Weekend coverage required

Why this role

35 hours per week, Tuesday through Saturday, with flexibility for evening or Sunday coverage; high school diploma or GED and at least five years of customer service and cash management experience required.

About the employer

Cincinnati Art Museum is hiring for this role. Industry: Museums. Sector: 71.