Front Office Shift Manager

Job overview

The Front Office Shift Manager role is onsite in Bernalillo, NM; compensation is not specified. At Santa Ana Star Casino Hotel, the role supports the Front Office department and monitors the Call Center, Pool, Business Center, and Fitness Center. The manager oversees daily front office operations and helps deliver guest satisfaction. The role supports agents, handles guest concerns, coordinates with other departments, and helps manage room inventory, financial controls, and team performance.

What you'll do

• Oversee daily Front Office operations and monitor the Call Center, Pool, Business Center, and Fitness Center.
• Support Front Office Agents, handle guest complaints, coordinate with other departments, assist with room inventory, maintain financial and security procedures, and review team performance.

What we're looking for

Skills & competencies

front office

shift manager

guest satisfaction

hotel operations

casino hotel

room inventory

guest services

team leadership

bernalillo nm

santa ana star casino hotel

Work arrangement

• Weekend coverage required

Why this role

Preference is given to qualified Santa Ana Tribal Members; a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license is required.

About the employer

Santa Ana Star Casino Hotel is hiring for this role. Industry: Casino Hotels. Sector: 72.