Call Center Agent — Bilingual English and Portuguese

Job overview

The Call Center Agent role is onsite in West Orange, NJ. Pay is $17.00–$20.00 per hour. The role supports Nirvana Healthcare Management’s Client Communication Call Center and its patient and provider communications. The agent handles calls and scheduling inquiries, documents interactions, and protects confidential patient information while helping patients and healthcare providers access relevant information and services.

What you'll do

• Handle inbound and outbound calls professionally
• assist patients and healthcare providers with inquiries, appointment scheduling, and medical information
• take messages for providers
• document interactions and maintain patient confidentiality under HIPAA guidelines
• make audit calls.

What we're looking for

Skills & competencies

call center agent

bilingual english and portuguese

healthcare customer service

patient scheduling

inbound calls

outbound calls

hipaa

west orange nj

nirvana healthcare management

$17–$20/hour

rotating weekends

late-night shift

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, retirement plans, paid time off, two weeks of paid training, uniforms, 401(k) and matching, dental, life, vision, and paid sick time.

Why this role

The posting requires bilingual English and Portuguese proficiency and lists rotating weekend work and one late-night shift weekly.

About the employer

Nirvana Healthcare Management Services is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.