Client Service Coordinator

Job overview

The Client Service Coordinator role is onsite in Austin, TX, with a mix of opening and closing shifts; some Saturdays and holidays are required. Compensation depends on experience and is not specified. Austin Urban Vet Center provides veterinary services and relies on this role to welcome clients and visitors to the hospital. The coordinator manages the client-facing flow of the hospital, from greeting and appointment support to payments, records, and communication with clinical staff. The role helps clients receive clear information and compassionate assistance while supporting accurate administrative and front-desk operations.

What you'll do

• Welcome clients and visitors
• assess immediate client needs and pets’ general condition
• route emergency calls
• process admissions, checkouts, and payments
• coordinate with nursing staff to reduce wait times
• communicate delays
• schedule and confirm appointments
• explain aftercare options and support grieving clients
• maintain medical records and correspondence
• reconcile receipts
• document client and patient information
• route complaints and inquiries appropriately.

What we're looking for

Skills & competencies

client service coordinator

austin tx

austin urban vet center

veterinary hospital

client services

appointment coordination

medical records

payment processing

emergency call routing

client communication

pet aftercare

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Discounted veterinary services and boarding
• health and dental insurance
• paid time off.

Why this role

The posting requires a high school education and states that some Saturday and holiday shifts are required. Compensation depends on experience.

About the employer

Austin Urban Vet Center is hiring for this role. Industry: Veterinary Services. Sector: 54.