Help Desk Support Technician
Compensation
$30 – $35 /hr
Employment type
Full-time
Work setting
On-site
Location
Suffolk, VA
Schedule
Day shift
Posted
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Job overview
The Help Desk Support Technician role is onsite in Suffolk, VA, and pays $30–$35 per hour. Apogee Solutions is seeking a full-time technician to support the Joint Staff J7 Joint Education and Doctrine Division (JEDD), which works on joint education policy, doctrine, and lessons learned. The technician serves as the first point of contact for JEDD users, handles initial support requests and ticket logging, resolves basic hardware and software issues, and escalates complex problems. The role requires U.S. citizenship and an active Top Secret clearance with SCI eligibility.
What you'll do
- Serve as the first point of contact for JEDD users seeking technical support
- manage initial call intake
- log support tickets
- resolve basic hardware and software problems
- escalate complex issues.
What we're looking for
- Skills & competencies
- help desk support techniciansuffolk vaapogee solutionsfull-timetechnical supporthelp deskticketinghardware supportsoftware supporttop secret clearancesci eligibility$30–$35/hr
- Work arrangement
- Weekend coverage required
Why this role
Requires U.S. citizenship and an active Department of Defense Top Secret clearance with SCI eligibility; requires an associate degree in a related field or five years of help desk and technical support experience.
About the employer
Apogee Solutions is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: e5f0846c-ac8a-4d64-b2d9-d0a68a0e82e6