Guest Experience Manager
Compensation
$80k – $104k /yr
Employment type
Full-time
Work setting
On-site
Location
Wailea, HI
Schedule
Day shift
Posted
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Job overview
The Guest Experience Manager is an onsite role based in Wailea, HI. Compensation is specified as $80,000-$104,000 annually, and this position supports the Rooms & Guest Services department at Marriott International, Inc. This role serves as the property Manager on Duty, overseeing all property operations to ensure the highest levels of hospitality. The manager handles guest relations, resolves service issues, and maintains high visibility in public areas to ensure guest satisfaction and operational integrity.
What you'll do
- Serve as Manager on Duty
- oversee property operations
- resolve guest complaints and disputes
- manage lobby flow
- track service issues
- supervise and coach guest services team members
- manage payroll and department budgets.
What we're looking for
- Skills & competencies
- full-timeday shiftwailea himarriottmanagementguest experiencefront deskonsiteno on-callrelocation assistance$80k-$104k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Relocation assistance available
- bonus eligible
Why this role
Relocation assistance available; bonus eligible; management position.
About the employer
Marriott International, Inc is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.
Additional details
- Industry sector
- 72
- Industry
- Hotels (except Casino Hotels) and Motels
- Occupation code
- 11-9081.00
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Listing ID: e5edda88-0e2a-4573-bb5d-961cab2eeb9e