Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is listed in Parkville, MD, with a hybrid-remote designation in the XML. The stated salary is $40,000–$45,000 per year. The agency describes itself as a growing, eight-person team connected to its community through State Farm-sponsored events and local initiatives. The representative supports agency growth by answering customer inquiries, explaining policy information, assisting with policy changes, processing claims and follow-up, and maintaining accurate interaction records. The role focuses on customer experiences and coordination with agency teammates, with potential internal growth opportunities for driven, sales-minded candidates.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance agency

policy information

policy changes

claims processing

customer support

parkville md

hybrid remote

$40k–$45k

license reimbursement

performance bonus

paid time off

training and development

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement
• performance-based bonus
• flexible schedule
• paid time off
• training and development
• advancement opportunities.

Why this role

License reimbursement, performance-based bonus, flexible schedule, paid time off, training and development, and advancement opportunities.

About the employer

Walter Jones - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.