Patient Relations Representative - Emergency Department
Compensation
$55k – $82k /yr
Employment type
Full-time
Work setting
On-site
Location
Rochester, NY
Schedule
Day shift
Posted
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Job overview
The Patient Relations Representative is an onsite position based in Rochester, NY. Compensation is not specified beyond the provided range of $55,000 - $81,727.11 per year, supporting the Emergency Department at Highland Hospital. This role addresses patient and family concerns, special needs, and care issues within the ED. The representative works to resolve inquiries and complaints, ensuring a positive patient experience in a fast-paced environment.
What you'll do
- Address patient/family concerns
- solve care issues
- investigate and direct inquiries
- assist staff in diffusing volatile situations
- educate on ED throughput.
What we're looking for
- Skills & competencies
- full-timeday shiftrochester nyhighland hospitalpatient relationsemergency departmenthealthcarecustomer serviceweekend requiredexempt
- Work arrangement
- Weekend coverage required
Why this role
Requires 3 years of hospital experience; exempt position.
About the employer
Highland Hospital is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- General Medical and Surgical Hospitals
- Occupation code
- 43-4111.00
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Listing ID: e5dc418d-f74e-433f-9e6d-e16b472b34b8