IT Support Specialist

Job overview

The IT Support Specialist is based in Asheville, NC, with occasional travel to client locations within North Carolina. Compensation is $55,000 per year. The role supports Anteris clients by helping them navigate technology challenges and keep their businesses running smoothly. The specialist provides frontline help desk support, troubleshoots common business technology issues, and participates in client projects. By owning requests through resolution, documenting work, coordinating dispatch, and escalating complex issues, the role helps deliver responsive and dependable client support.

What you'll do

• Serve as a primary client contact by phone, email, and support portal
• troubleshoot Windows and macOS, Microsoft 365, Google Workspace, accounts, applications, printers, networking, and other business technologies
• communicate updates and document resolutions
• escalate complex issues
• participate in rotating dispatch
• prioritize and coordinate service requests
• assist with workstation deployments, hardware replacements, cloud migrations, and system upgrades
• configure, install, and maintain client systems
• occasionally travel to client sites
• participate in a rotating on-call schedule averaging one week every 4–5 weeks
• occasionally work evenings or weekends.

What we're looking for

Skills & competencies

it support specialist

help desk

client support

windows

macos

microsoft 365

google workspace

dispatch

on-call rotation

asheville nc

$55,000/year

occasional client travel

Work arrangement

• Weekend coverage required

Why this role

Rotating on-call schedule averaging one week every 4–5 weeks; occasional evening or weekend work; occasional in-state client travel; hands-on help desk and project work across varied client technologies.

About the employer

Anteris is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.