Client Service Agent

Job overview

The Client Service Agent role is onsite in Pontiac, MI; compensation is not specified. United Wholesale Mortgage’s mission is to help more people achieve homeownership by empowering independent mortgage brokers with client service and solutions. The agent handles client requests across phone and email, resolves issues, and meets quality, service, and performance goals. The role supports mortgage brokers and contributes to a faster, easier mortgage process for their clients.

What you'll do

• Handle high volumes of inbound and outbound calls
• provide friendly, professional, solution-focused service
• resolve client requests by email
• meet quality, service, and performance goals.

What we're looking for

Skills & competencies

client service agent

pontiac mi

united wholesale mortgage

mortgage client service

inbound calls

outbound calls

email support

customer service

paid training

mortgage servicing

bilingual english-spanish preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• 96 hours of PTO during first year
• paid holidays
• health, dental, and vision insurance
• 401(k) match
• FSA
• HSA
• on-site gym and basketball court
• professional development
• employee resource groups and community events

Why this role

Paid training; 1+ year of customer service or call center experience required; mortgage servicing experience and English-Spanish bilingual ability are nice to have.

About the employer

United Wholesale Mortgage is hiring for this role. Industry: Mortgage and Nonmortgage Loan Brokers. Sector: 52.