Remote Insurance Customer Service Representative (Unlicensed)

Job overview

The Remote Insurance Customer Service Representative (Unlicensed) role is remote; the posting describes customer interactions across the country. Compensation is $7.25–$13.50 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative handles customer contacts, answers coverage and product questions, documents account activity, and resolves or escalates issues. The role supports customer satisfaction by helping people understand available products and services and identify solutions for their needs.

What you'll do

• Handle inbound and outbound contacts professionally
• use training and knowledge resources to answer questions and present appropriate products and services
• listen to customer needs and resolve issues
• research systems and coordinate with other departments
• complete account management tasks and process orders
• follow scripts and policies
• protect confidential information
• escalate issues as needed
• attend training and follow attendance and schedule requirements.

What we're looking for

Skills & competencies

remote insurance customer service representative

unlicensed

mci careers

remote

$7.25–$13.50/hr

customer service

inbound and outbound contacts

insurance coverage

account management

order processing

customer support

training

Work arrangement

• Weekend coverage required

Why this role

The posting describes the role as unlicensed and provides new-employee training; one year of contact-center experience is preferred but not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.