Customer Success Manager — Onsite

Job overview

The Customer Success Manager works onsite in Scottsdale, AZ. Compensation is not specified. The role supports Lumifi Cyber’s customer relationships and cybersecurity services.

What you'll do

• Maintain customer relationships and account health, manage renewals, address support requests and escalations, share customer feedback with the development team, identify upgrades and expansion opportunities, monitor satisfaction and churn risk, deliver customer analytics and executive reporting, conduct customer meetings, and negotiate and close contracts.

What we're looking for

Skills & competencies

customer success manager

onsite

scottsdale az

lumifi cyber

cybersecurity

account management

customer renewals

account expansion

technical support

customer analytics

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Self-managed time off, healthcare coverage with 80% employer coverage, holistic well-being programs, onsite snack bar, and professional development benefits including training, coaching, conferences, seminars, and online learning.

Why this role

The posting requires five or more years of customer success or technical account management experience and revenue quota-carrying experience; cybersecurity experience is highly preferred.

About the employer

Lumifi Cyber is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.