Patient Call Representative and Finance Assistant — Hybrid

Job overview

The Patient Call Representative and Finance Assistant is a hybrid, full-time role in Boston, MA, with three days in the office and two days remote. Compensation ranges from $22.25 to $35.60 per hour, based on experience. Boston Health Care for the Homeless Program provides health care access and services to individuals and families experiencing homelessness in greater Boston. This dual role helps patients navigate health care questions and access while providing administrative support to the Chief Financial Officer. By handling calls, patient registration and scheduling, insurance-related referrals, and finance department coordination, the position supports patient access and the organization’s operations.

What you'll do

• Use EPIC to register new patients and schedule appointments
• identify patients’ insurance and refer those needing help to avoid coverage disruption
• complete and maintain Mass Health Certified Application Counselor certification
• answer patient questions
• record meeting minutes
• support the CFO with meetings, materials, and communications
• use Care Message to run reports and prepare patient messages
• support BMC Clinic front desk staff and the referral coordinator with behavioral health authorization.

What we're looking for

Skills & competencies

patient call representative

finance assistant

hybrid

patient access

patient registration

appointment scheduling

epic

care message

cfo administrative support

boston ma

$22.25–$35.60/hour

boston health care for the homeless program

Work arrangement

• Weekend coverage required

Benefits & perks

• Time off program, health, dental and vision insurance, 403(b) retirement savings plan, pre-tax MBTA pass program with 40% discount, and additional compensation for demonstrated bilingual proficiency.

Why this role

Hybrid schedule of three office days and two remote days; patient-facing role; Spanish/English bilingual skills preferred; Mass Health Certified Application Counselor certification required within 60 days of hire.

About the employer

Boston Health Care for the Homeless Program is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.