Service Administrator

Job overview

The Service Administrator works onsite in Milwaukee, WI. Compensation is not specified; the posting says the salary range is open for discussion. Morris Midwest distributes CNC machine tools, tooling, accessories, and related engineering and support services to manufacturers. The role provides administrative and customer service support to the Service team, coordinating cases, parts requests, invoices, quotations, and installation activities. Accurate records and timely customer updates help the team meet service commitments and coordinate work across departments.

What you'll do

• Review and set up service cases and follow up with customers
• process service and engineering invoices
• manage service-related parts requests and updates
• assist with field service and preventive maintenance quotations
• confirm installation readiness
• coordinate accessory installation schedules
• process installation and warranty documentation
• coordinate team travel
• address customer concerns and support office and event activities.

What we're looking for

Skills & competencies

service administrator

customer service

service case coordination

parts requests

invoice processing

service quotations

installation coordination

cnc machine tools

morris midwest

milwaukee wi

onsite

salary open for discussion

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, dental, and company-paid life insurance
• three or more weeks of vacation to start
• 10 paid holidays
• 401(k) with company contribution
• tuition reimbursement
• employee events and perks
• Employee Assistance Program.

Why this role

Supports service for CNC machine tools and related engineering activities; the posting describes the salary range as open for discussion.

About the employer

Morris Midwest is hiring for this role. Industry: Industrial Machinery and Equipment Merchant Wholesalers. Sector: 42.