Service Manager

Job overview

The Service Manager role is an onsite, full-time position in Mandan, ND. Compensation is not specified. West River Equipment describes itself as a locally owned operation that values its employees and customers. The manager oversees service technicians and the service department’s profitability, efficiency, and safe operations. The role assigns work, manages work orders, supports technicians, maintains customer relationships, and coordinates communication across the store to promote a positive customer experience.

What you'll do

• Manage service technicians and assign jobs based on skills and knowledge
• manage the work-order process
• follow manufacturer partner guidelines
• seek customer feedback and address service challenges
• respond to team-member concerns
• review repair work orders for accuracy and completeness
• approve equipment release when ready
• conduct team meetings and encourage feedback
• support technicians in the shop and coordinate with other store members.

What we're looking for

Skills & competencies

service manager

full-time

mandan nd

west river equipment

service department

technician leadership

work orders

equipment repair

customer relationships

shop operations

safety

team management

Work arrangement

• Weekend coverage required

Why this role

The posting emphasizes leadership of technicians, safe operations, customer satisfaction, and team development.

About the employer

West River Equipment is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.