Contact Center Manager

Job overview

The Contact Center Manager works onsite in Powell, OH. The schedule is Monday–Thursday, 9:00 a.m.–6:00 p.m.; Friday, 8:00 a.m.–6:00 p.m.; and Saturday, 9:00 a.m.–1:00 p.m. Pay is $65,000 per year. Bridge Credit Union serves its communities and members through financial products and services. The manager directs contact center operations to meet service, sales, productivity, and quality goals aligned with credit union strategy. The role supervises and develops staff while ensuring members and prospective members receive prompt, professional service and established procedures are followed.

What you'll do

• Direct contact center activity and operational efforts
• manage service, sales, productivity, and quality goals
• oversee services for members and prospective members
• ensure prompt, professional service
• develop new business relationships
• train, direct, and supervise staff
• follow established policies and procedures.

What we're looking for

Skills & competencies

contact center manager

credit union

member services

contact center operations

staff supervision

sales goals

service quality

powell oh

bridge credit union

$65,000/year

monday–saturday schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Affordable health and vision insurance, free dental insurance, 401(k) with up to 5% match, accrued vacation, injury and illness leave, short- and long-term disability, and life insurance.

Why this role

Onsite credit union contact center leadership with a stated Saturday schedule.

About the employer

Bridge Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.