Relationship Associate, Customer Service

Job overview

The Relationship Associate, Customer Service role is an in-person, full-time position in Sidney, OH. Compensation is not specified. The associate supports Minster Bank branches in retaining and growing their customer base; the bank has served individuals, families, and businesses for more than 100 years. The role builds customer relationships through service and product referrals while handling routine branch transactions. Accurate cash handling, knowledge of bank offerings, and adherence to audit and compliance procedures help support reliable branch operations and customer needs.

What you'll do

• Build customer relationships through service
• cross-sell and refer bank products
• process over-the-counter transactions and answer questions
• maintain knowledge of bank operations and offerings
• balance the cash drawer and maintain appropriate cash levels
• follow audit and compliance procedures
• resolve routine maintenance requests
• provide coverage during banking center hours and at other market branches as needed.

What we're looking for

Skills & competencies

relationship associate

customer service

sidney oh

minster bank

full-time

banking

branch operations

customer relationships

over-the-counter transactions

cash drawer

product referrals

compliance

Work arrangement

• Weekend coverage required

Why this role

Branch customer service role with transaction processing, product referrals, and coverage flexibility across banking centers in the market.

About the employer

Minster Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.