Customer Service Manager, Route and Account Management

Job overview

The Customer Service Manager, Route and Account Management is an onsite role in Phoenix, AZ. Compensation is not specified; the posting notes a yearly bonus opportunity and company car. Canteen provides workplace food, coffee, snack, unattended retail, and culinary services. The manager oversees day-to-day customer service and route operations, supporting client satisfaction and retention. The role coordinates drivers, monitors service standards and compliance, and works with clients and operations teams to improve account performance.

What you'll do

• Conduct site visits and support client retention
• assist branches with grand openings
• ensure compliance with local, national, and account standards
• develop and implement action plans
• create account-level incremental sales plans and track performance
• improve customer retention and point-of-sale experience
• identify pricing and product opportunities
• enforce merchandising standards
• assess locations through audit reports
• perform route-driver duties when needed, including driving a company vehicle, delivering products, and maintaining vending equipment.

What we're looking for

Skills & competencies

full-time

phoenix az

canteen

customer service manager

route management

account management

client retention

customer experience

merchandising

food and beverage

company car

yearly bonus opportunity

client site travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability insurance, retirement plan, paid time off, holiday time off, shopping program, wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, Employee Assistance Program, flexible spending accounts, paid parental leave, and personal leave.

Why this role

Requires at least two years of related experience and three years of driving experience; a valid non-CDL Class C license and good driving record are required. Travel to client sites is required. A bachelor’s degree is preferred; a two-year degree or equivalent education and experience is acceptable.

About the employer

Canteen is hiring for this role. Industry: Food Service Contractors. Sector: 72.