Client Support Specialist, Mortgage Servicing System
Employment type
Full-time
Work setting
On-site
Location
Addison, TX
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Client Support Specialist, Mortgage Servicing System role is an onsite position in Addison, TX. Compensation is not specified. FICS provides mortgage servicing software to clients nationwide and describes customer support as a priority. The role helps clients use mortgage loan servicing software effectively by troubleshooting issues, answering questions, and providing training. It also contributes to product quality through software testing and supports client productivity and operational efficiency.
What you'll do
- Troubleshoot client issues
- answer inquiries
- provide hands-on software training and webinars
- participate in software testing
- apply knowledge of residential mortgage servicing, including escrow administration, ARM analysis, payment processing, and IRS reporting.
What we're looking for
- Skills & competencies
- client supportmortgage servicing systemmortgage softwareresidential loan servicingescrow administrationarm analysispayment processinginvestor reportingaddison txficssoftware trainingsoftware testing
- Work arrangement
- Weekend coverage required
Benefits & perks
- The posting directs applicants to FICS employment information for benefits and perks but does not specify individual benefits.
Why this role
Requires 3–5 years of residential mortgage loan servicing experience; investor reporting experience with Fannie Mae, Freddie Mac, or Ginnie Mae is preferred. U.S. travel may be required as necessary.
About the employer
FICS, Inc. is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: e5509f7c-439e-41bd-85d7-58b1eb5eda09