Service Management Lead

Job overview

The Service Management Lead role is hybrid, with work locations listed as Research Triangle Park, NC, or Cincinnati, OH. Compensation is $125,000–$1,750,000 per year as stated in the posting. The role supports a proposal effort for the Environmental Protection Agency’s Building Management Support Division; onsite availability is required Monday through Friday, 8:00 a.m. to 4:00 p.m. Eastern Time, with after-hours on-call availability for escalations. The lead serves as the primary government liaison for task-order service delivery and oversees IT support services and related ITIL processes. The role drives continual service improvement, manages the service lifecycle, and aligns service activities with ISO 20000 to support effective, coordinated service delivery.

What you'll do

• Serve as the primary government liaison for task-order service delivery
• oversee IT support services and ITIL processes
• lead continual process improvement and service lifecycle management
• guide implementation of service processes, procedures, work instructions, and tools
• oversee knowledge management, training, and education
• align activities with ISO 20000
• coordinate with service managers, functional leaders, contractors, and service providers.

What we're looking for

Skills & competencies

service management lead

it service management

itil

iso 20000

epa support

government liaison

service delivery

hybrid

research triangle park nc

cincinnati oh

lintech global

after-hours on-call

pmp

itil certification

Work arrangement

• Weekend coverage required

Benefits & perks

• Open paid time off, 11 federal paid holidays, five paid sick days, company-paid life/AD&D and disability coverage, health insurance with company contribution, 401(k) match, employee recognition, and potential referral and performance bonuses.

Why this role

Requires at least 10 years managing comparable IT support services, ITIL v3 Expert and/or ITIL 4 Managing Professional, CTBME, and PMP certifications; after-hours escalation availability is required.

About the employer

LinTech Global is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.