Customer Support Representative

Job overview

The Customer Support Representative role is remote, with eligibility limited to candidates living in the Central Ohio geographic region; compensation is not specified. The client provides a laptop, headset, software, and support features. The representative answers incoming calls from client locations seeking help with processes and setup. Clear communication, accurate computer logging, and effective use of training help resolve client requests in a work-from-home setting.

What you'll do

• Receive incoming phone calls from client locations requesting assistance with processes and setup
• log information using computer systems
• learn and use training
• maintain a quiet, uninterrupted home work environment and meet specified internet capacity requirements.

What we're looking for

Skills & competencies

customer support representative

remote

central ohio

trc talent solutions

work from home

incoming calls

call center

client assistance

process support

setup support

computer logging

salesforce a plus

Work arrangement

• Weekend coverage required

Why this role

Work-from-home role restricted to residents of the Central Ohio geographic region. Requires at least one year of prior call-center experience, a clean criminal background, and specified internet capacity; Salesforce experience and some college experience are a plus.

About the employer

TRC Talent Solutions is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.