Service Advisor

Job overview

The Service Advisor role is onsite in Merrillville, IN. Compensation is not specified. Art Hill Ford serves the local community through automotive sales and service and emphasizes customer relationships. The advisor is the primary customer contact for vehicle maintenance and repair, translating customer concerns into service recommendations and coordinating work with technicians. Accurate scheduling, communication, and follow-up help the service team deliver a positive customer experience.

What you'll do

• Greet customers and determine vehicle service needs
• communicate with technicians to diagnose issues and obtain estimates
• explain repairs and costs
• schedule appointments and follow up on service status
• maintain customer, service, and parts records
• address concerns professionally and escalate when needed.

What we're looking for

Skills & competencies

full-time

service advisor

merrillville in

art hill ford

automotive service

customer relations

repair estimates

service scheduling

technician coordination

vehicle maintenance

customer follow-up

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee vehicle discounts and other perks
• professional growth and development opportunities.

Why this role

Previous automotive service advising or related customer service experience is preferred; employee vehicle discounts are offered.

About the employer

Art Hill Ford is hiring for this role. Industry: New Car Dealers. Sector: 44.