Pro Experience Manager
Compensation
$46k – $74k /yr
Employment type
Full-time
Work setting
On-site
Location
Champaign, IL
Schedule
Day shift
Posted
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Job overview
The Pro Experience Manager is an onsite role based in Champaign, IL, with a salary range of $45,500 to $73,500 per year. This position supports Home Depot by overseeing store standards and operational processes for Pro customers. The role exists to drive sales, loyalty, and Pro Xtra signups while ensuring a speedy and accurate customer experience. It contributes to the store's success by coaching associates, managing Pro area readiness, and performing Manager on Duty responsibilities.
What you'll do
- Manage Pro area to minimize wait times.
- Validate Will Calls and Deliveries for accuracy.
- Resolve customer concerns.
- Assist with recruitment and interviews.
- Provide performance-based coaching to associates.
- Ensure adherence to safety procedures.
- Perform opening and closing operations.
What we're looking for
- Skills & competencies
- full-timeday shiftchampaign ilpro experienceretail managementcustomer servicesalesleadershiphome depot$45k-$73kno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, Dental, Vision, 401(k), Paid Time Off, Employee Discounts
Why this role
Requires 1+ year of leadership experience; knowledge of home improvement industry preferred.
About the employer
Home Depot is hiring for this role. Industry: Home Centers. Sector: 44.
Additional details
- Industry sector
- 44
- Industry
- Home Centers
- Occupation code
- 43-1011.00
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Listing ID: e519d93e-ebae-4d61-9838-06ddc740ad8c