Customer Service Representative – Dispatcher

Job overview

The Customer Service Representative – Dispatcher role is onsite in Saint Cloud, MN. Pay is $25 per hour. The position supports Augusta Plumbing and Heating’s office and coordinates plumbing and HVAC service operations. The role exists to keep customer communications and technician scheduling moving efficiently. By answering calls, scheduling appointments, and dispatching technicians as conditions change, the representative supports customer satisfaction and smooth service delivery.

What you'll do

• Answer customer calls and questions
• schedule service appointments
• coordinate plumbing and HVAC technicians
• dispatch technicians to jobs to support efficiency and productivity
• adapt to changing circumstances
• support office operations and customer satisfaction.

What we're looking for

Skills & competencies

customer service representative

dispatcher

plumbing

hvac

saint cloud mn

augusta plumbing and heating

full-time

$25/hr

no weekends

no on-call

microsoft word

microsoft excel

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with match
• health, dental, life, and vision insurance
• health savings account
• employee discount
• flexible schedule
• paid time off
• paid holidays
• incentive program.

Why this role

The posting states no on-call, night, or weekend shifts and offers a flexible schedule.

About the employer

Augusta Plumbing and Heating is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.