Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in New Bern, NC; compensation is not specified, though the posting describes a competitive pay plan. Chevrolet of New Bern is part of a family-owned and operated dealer group expanding to serve a growing customer base. The advisor connects customers with technicians, translating vehicle concerns into clear repair information and timelines. By coordinating service workflow, estimates, and payments while maintaining customer relationships, the role supports effective repairs and repeat business.

What you'll do

• Greet customers and complete initial write-ups
• communicate with customers throughout the day
• consult technicians about repairs and maintenance
• explain products, services, features, and benefits
• answer questions about scheduling, completion times, drop-off, and pickup
• manage department workflow and scheduling
• maintain customer relationships
• ensure invoices match estimates and process payments.

What we're looking for

Skills & competencies

automotive service advisor

service department

customer service

vehicle repairs

technician coordination

service scheduling

estimates and invoices

new bern nc

chevrolet of new bern

full-time

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental
• 401(k)
• paid time off and vacation
• paid training
• employee vehicle purchase plans
• health and wellness
• discounts on products and services
• growth opportunities.

Why this role

Ongoing training and managers who work alongside employees; employee vehicle purchase plans and long-term job security.

About the employer

Chevrolet of New Bern is hiring for this role. Industry: New Car Dealers. Sector: 44.