Customer Service Representative

Job overview

The Customer Service Representative role is fully onsite in Tuscaloosa, AL, with stated pay of $16–$19 per hour. Total Sanitation Services provides portable sanitation rental equipment and related services, with a stated vision to be the sanitation services provider of choice in its markets. The representative supports back-office operations by processing orders, responding to customer inquiries, resolving concerns, and maintaining accurate records. The role helps sustain customer relationships and service quality across the region.

What you'll do

• Process and enter customer sales orders
• respond to customer inquiries and special instructions
• investigate and resolve concerns by phone or email and follow up
• maintain customer records and document communications in the CRM or company system
• explain product and service offerings
• build customer relationships.

What we're looking for

Skills & competencies

customer service representative

customer support

order processing

crm

phone and email support

portable sanitation

tuscaloosa al

total sanitation services

$16–$19/hour

fully onsite

temporary-to-permanent

business casual

Work arrangement

• Weekend coverage required

Benefits & perks

• Fully paid company benefits, business-casual workplace, collaborative team environment, growth opportunities, and on-the-job learning.

Why this role

Temporary-to-permanent position; the posting describes a fully onsite work location and a supportive, collaborative team environment.

About the employer

Total Sanitation Services is hiring for this role. Industry: Septic Tank and Related Services. Sector: 56.