Senior Product Manager, Omnichannel Customer Experience

Job overview

The Senior Product Manager, Omnichannel Customer Experience role is open to remote candidates across the United States; team members within 40 miles of Scottsdale, AZ are expected onsite four days per week. The expected hiring range is $130,000–$230,000 per year. The role supports Nextiva’s mid-market customer experience solutions and its AI-powered conversation platform. This role owns product strategy, roadmap, and business outcomes for customer experience solutions serving mid-market organizations and BPO operators. It translates customer needs and market opportunities into prioritized omnichannel and AI capabilities, coordinating cross-functional delivery, launches, adoption, and measurement.

What you'll do

• Own product strategy, roadmap, and business outcomes for mid-market customer experience solutions
• engage customers, prospects, internal stakeholders, and market research to understand needs
• prioritize omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI productivity tools
• partner with Engineering, Design, Data Science, and go-to-market teams from concept through launch and adoption
• lead discovery, launches, and adoption strategies
• establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment
• communicate product vision and priorities with Sales, Marketing, Customer Success, and executives
• use AI tools to improve discovery, prototyping, decisions, and execution.

What we're looking for

Skills & competencies

senior product manager

omnichannel customer experience

product strategy

product roadmap

customer experience

saas

ai-powered products

bpo

scottsdale az

remote us

$130k–$230k/year

nextiva

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity participation
• medical, dental, vision, and telemedicine coverage
• life, disability, and supplemental insurance
• flexible time off or PTO, paid sick time, parental bonding leave, and holiday pay
• 401(k) match
• HSA contributions
• dependent care FSA
• employee assistance and wellness programs
• learning and development.

Why this role

Remote candidates across the United States may be considered; employees within 40 miles of Scottsdale headquarters work onsite four days weekly. The role includes ownership of mid-market CX strategy and AI-powered product capabilities.

About the employer

Nextiva is hiring for this role. Industry: Telecommunications Resellers. Sector: 51.