IT Help Desk Support Specialist

Job overview

The IT Help Desk Support Specialist role is onsite in New York, NY, with pay of $26–$30 per hour. The position supports a Japanese corporate client through Cinter Technology Services. The role provides end-user technical support by troubleshooting hardware and software, maintaining user and internal documentation, supporting server and network administration, and prioritizing requests for resolution or escalation. It also contributes to user training and regional and global IT projects.

What you'll do

• Troubleshoot end-user issues by phone, email, or in person
• install and test hardware and software
• maintain user manuals and internal documentation
• monitor servers and network environments
• manage user accounts
• prioritize and escalate requests
• provide periodic IT training
• participate in regional and global IT projects.

What we're looking for

Skills & competencies

it help desk

end-user support

technical support

server administration

network troubleshooting

windows

office 365

full-time

new york ny

cinter technology services

$26–$30/hr

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) match
• no insurance is provided.

Why this role

The posting lists a 9:00 AM–5:30 PM schedule with an unpaid one-hour lunch, totaling 37.5 hours per week. A bachelor’s degree or equivalent IT work experience is accepted; IT certifications are preferred but not required. Benefits include a 401(k) match; the posting states no insurance.

About the employer

Cinter Technology Services is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.