Passenger Service Agent — Operations

Job overview

The Passenger Service Agent — Operations role is onsite in Des Moines, IA. Compensation is $17 per hour. Choice Aviation Service provides passenger and operational services for airline customers. The agent supports passenger handling and station operations through customer assistance, flight-schedule monitoring, coordination, records, and administrative support. Accurate communication and documentation help airline partners and station teams manage daily operations and respond to changes.

What you'll do

• Provide passenger services that may include reservations, ticketing, load control, baggage processing, check-in, greeting arriving and departing passengers, VIP handling, special assistance, and complaint handling
• monitor flight schedules and share operational updates
• coordinate with airline partners, crews, airport personnel, and station leadership
• maintain operational records and paperwork
• track safety and compliance logs
• monitor station email
• support training records and audits
• communicate delays, operational changes, and weather impacts
• provide administrative support to station leaders.

What we're looking for

Skills & competencies

passenger service agent

operations

des moines ia

choice aviation service

part-time

passenger assistance

airline operations

flight schedules

ticketing and check-in

baggage processing

operational records

$17/hour

nights and weekends

Work arrangement

• Weekend coverage required

Why this role

Part-time role requiring availability for nights, weekends, holidays, and varying schedules; airline-specific training and recertification are required.

About the employer

Choice Aviation Service Inc is hiring for this role. Industry: Other Airport Operations. Sector: 48.