Part-Time Weekend Customer Support Representative

Job overview

The Part-Time Weekend Customer Support Representative is an in-office role in Olathe, KS. The schedule includes Monday–Friday, 1:00 PM–10:00 PM, with two consecutive days off, and Saturday and Sunday, 1:00 PM–10:00 PM; part-time availability must fall within those hours. Compensation is not specified. The role supports DH Pace’s Contact Center, serving residential and commercial customers. The representative schedules and creates service tickets, responds to customer concerns, coordinates requests with dispatch, and maintains interaction records. The work helps customers receive accurate service and installation support while contributing to team performance measures.

What you'll do

• Create accurate service tickets
• promote products and services and quote pricing when appropriate
• address customer concerns and follow up on resolutions
• make outbound follow-up calls as needed
• coordinate with dispatch
• maintain customer interaction records in the ERP system
• meet individual and team KPIs
• follow communication procedures and policies.

What we're looking for

Skills & competencies

customer support representative

part-time

weekend schedule

contact center

customer service

service tickets

dispatch coordination

erp records

olathe ks

dh pace

medical coverage

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off and holidays
• company-paid life insurance and disability coverage
• 401(k) with employer match
• HSA and FSA options
• voluntary benefits
• employee discounts.

Why this role

The posting considers both part-time and full-time employees; this listing is for a part-time role.

About the employer

DH Pace is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.