Help Desk Technician (HDI)

Job overview

The Help Desk Technician (HDI) role is based at Gunter Air Force Base in Montgomery, AL, and supports a 24/7/365 service desk operation. Compensation is not specified. The Field Assistance Services team provides initial technical issue reporting support for Air Force systems and field users worldwide. The technician provides phone and email support, diagnoses technical issues, documents and follows tickets through resolution, and escalates unresolved problems with the necessary information. The role helps maintain reliable support for users across the systems served by the team.

What you'll do

• Provide help desk support for applications by phone and email
• troubleshoot and diagnose technical issues
• gather information to escalate unresolved issues
• document tickets in Remedy
• follow tickets from intake through resolution
• maintain current knowledge of relevant technologies.

What we're looking for

Skills & competencies

help desk technician

hdi

technical support

air force systems

field assistance services

gunter air force base

montgomery al

24/7/365 operations

comptia security+

secret clearance

remedy ticket management

customer service

Work arrangement

• Weekend coverage required

Why this role

Requires four or more years of customer service or help desk experience, current CompTIA Security+ certification, U.S. citizenship, and ability to obtain and maintain a Secret clearance; any shift, holidays, weekends, and overtime may be required.

About the employer

Zigabyte Corporation is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.