Customer Service Representative

Job overview

The Customer Service Representative works onsite in Lexington, SC. Compensation is not specified. The role supports customer account services for the Joint Municipal Water and Sewer Commission. The position handles customer inquiries and transactions while maintaining accurate account records. It helps customers resolve billing and service questions and supports timely, professional communication between customers and the Commission’s departments.

What you'll do

• Maintain reports and documentation
• communicate with customers about accounts
• answer and route calls and assist with billing system issues
• use contact center software for inbound calls and walk-in coverage
• process service starts, terminations, deposits, and account updates
• research elevated-bill complaints
• perform administrative work, data entry, filing, and work-order support
• notify the Customer Service Manager of call trends.

What we're looking for

Skills & competencies

customer service representative

customer accounts

billing support

contact center

inbound calls

account maintenance

clerical administration

lexington sc

water and sewer commission

monday–thursday schedule

friday half-day

paid time off

holiday pay

health dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• holiday pay
• health, dental, and vision insurance
• health savings and flexible spending accounts
• South Carolina Retirement System
• voluntary 401(k) and 457(b) plans
• life and disability insurance.

About the employer

Joint Municipal Water and Sewer Commission is hiring for this role. Industry: Water Supply and Irrigation Systems. Sector: 22.