Customer Success Coordinator

Job overview

The Customer Success Coordinator is an onsite role in Gahanna, OH, with a Monday–Friday schedule from 8:30 a.m. to 5:30 p.m. Pay is $26 per hour, plus overtime opportunities and a monthly KPI bonus of approximately $150–$250 when targets are met. The role supports customer accounts in an industrial distribution setting. The coordinator handles customer questions and order-related issues across orders, logistics, invoicing, and delivery coordination. Accurate processing, responsive communication, and cross-functional problem solving help provide a smooth customer experience and prevent customer-impacting issues.

What you'll do

• Respond to customer inquiries by phone and email
• process orders accurately and within stated performance expectations
• process invoice adjustments and coordinate deliveries
• answer incoming calls promptly
• work with internal departments to resolve issues
• track performance metrics and KPIs.

What we're looking for

Skills & competencies

customer success coordinator

customer service

order processing

invoice adjustments

delivery coordination

gahanna oh

$26/hr

monthly kpi bonus

full-time

monday–friday

8:30am–5:30pm

dawson

Work arrangement

• Weekend coverage required

Benefits & perks

• Overtime opportunities and monthly KPI bonus of approximately $150–$250 when targets are met.

Why this role

Monday–Friday, 8:30 a.m.–5:30 p.m.; open-office, fully onsite environment; monthly KPI bonus is approximately $150–$250 when targets are met.

About the employer

Dawson is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.