Intake Specialist

Job overview

The Intake Specialist role is onsite in Jacksonville, FL. Compensation is not specified. The position supports Farah & Farah’s client intake and service process. The specialist provides an attentive first point of contact, gathers information needed to assess cases, and maintains accurate case files. This work helps the team deliver consistent guidance and a high-quality client experience.

What you'll do

• Provide empathetic support and explain services
• listen actively and collect and document information from calls for assessment
• maintain up-to-date case files and daily updates
• use data-entry tools, Microsoft Word, and Excel
• work collaboratively with clients and colleagues.

What we're looking for

Skills & competencies

jacksonville fl

farah & farah

client intake

customer service

call center

case documentation

data entry

microsoft word

microsoft excel

empathetic communication

flexible schedules

weekend shifts

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with matching contributions, health, dental and vision insurance, life insurance, short-term disability, paid time off, employee assistance program, health savings account, and referral program

Why this role

The Intake Center operates seven days a week, with flexible schedules and eight-hour or Monday–Friday part-time shifts available.

About the employer

Farah & Farah is hiring for this role. Industry: Offices of Lawyers. Sector: 54.