Patient Service Representative

Job overview

The Patient Service Representative role is onsite in Waltham, MA, with compensation of $20–$26 per hour. Charles River Community Health provides integrated primary healthcare and related services to local communities. The representative supports day-to-day patient service operations by welcoming patients, responding to appointment requests, coordinating with clinical departments, and handling payments and paperwork. The role helps patients access care and supports a professional, empathetic, and welcoming health center experience.

What you'll do

• Greet patients and visitors
• provide positive customer service
• cross-train to cover department needs, including check-out
• coordinate with providers and clinical staff about delays
• respond to appointment requests from portals, voicemail, calls, and walk-ins
• address feedback and issues
• collaborate with the Health Benefits Department and call center
• confirm approved plans
• schedule medical and dental appointments
• inform patients of payments and collect them
• generate billing paperwork
• cover staffing needs across Brighton and Waltham sites as assigned.

What we're looking for

Skills & competencies

patient service representative

charles river community health

waltham ma

full-time

$20–$26/hr

patient scheduling

medical and dental

outpatient clinic

patient payments

call center collaboration

bilingual preferred

community health

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental insurance
• short- and long-term disability insurance
• paid time off
• flexible spending account
• Employee Assistance Program
• Tickets at Work
• health reimbursement arrangement
• travel reimbursement
• professional development opportunities.

Why this role

Requires at least three years of healthcare, customer service, and outpatient clinical experience; bilingual English/Spanish or English/Portuguese is preferred; may cover both Brighton and Waltham sites as assigned.

About the employer

Charles River Community Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.